Daniel McGrory's Page

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Daniel McGrory

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New Lenox, IL 60451

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U.S.

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SUMMARY

A forward-thinking and analytical Information Technology Executive with a extensive background in IT governance, portfolio / program / &

project management, systems & networks infrastructure, & applications & database management, wire-line & wireless broadband networks,

architecture & design, implementation & operations, software/hardware solutions, IT network security, & technical services & support.

Directs complex projects from concept to fully operational status. Possess a proven track record of reducing expenses, generating new

revenue, optimizing the profitability & long-term success of a corporation.

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DANIEL E. MCGRORY- ITIL Certified, PMP & CCNA Trained / Security+ WIP
3416 Norwood Lane. New Lenox, Illinois 60451 - (815) 463-0120 - (815) 342-7162 - dan.mcgrory@comcast.net


SUMMARY

A forward-thinking and analytical Information Technology Executive with a extensive background in IT governance, portfolio / program / &

project management, systems & networks infrastructure, & applications & database management, wire-line & wireless broadband networks,

architecture & design, implementation & operations, software/hardware solutions, IT network security, & technical services & support.

Directs complex projects from concept to fully operational status. Possess a proven track record of reducing expenses, generating new

revenue, optimizing the profitability & long-term success of a corporation.


EXPERIENCE

PAPER SOURCE, INC., Chicago, Illinois
Director of Information Technology (Hands-On), Feb 2008-March 2009
* Management and supervision of all Corporate Headquarters and Retail Outlet IT personnel, budget, and assets which included all

hardware, infrastructure, databases, security, servers, applications, networking and telecommunications support of a dispersed store

(29) network with thousands of retail transactions, production planning in the manufacturing facility, daily product distribution to the

stores, tracking inventory from sourcing purchase order through end product sales, merchandising planning (including top down planning

and sales/inventory reporting), internet sales, a customer database, clear mapping of all key business information flows to the general

ledger for clear financial accounting.
* Performed business & technical requirements gathering & definition, SOW, project management & scheduling, funding / budgeting,

development, testing, and validation & verification of new Inventory Distribution Application, known as "Store Transfer and

Replenishment System" or (STARS).
* Researched, identified, and determined appropriate solutions for Manufacturing Production, Warehouse Management System, and

Merchandise Replenishment, Planning & Forecasting Applications.
* Planning, logistics, implementation, deployment, and integration of 8 new Retail Store Outlets nationwide, on schedule, and within

budget.
* Standardized 14 New Store IT Hardware, Software, Network, Database, & Application Turnkey System, and Installation & Configuration

Services.
* Identified and Resolved Key systemic ERP & Data Warehouse database performance issues related to initial implementation systematic

root causes.
* Organized and orchestrated Production / Manufacturing Organization Move to a new Production Area.
* Implemented IT Web-based Automated Service Desk Request Tracking System with Asset / Inventory System, with new corresponding

Emergency / Incident Responses SOPs.
* Planned and deployed Holiday Point-of-Sale Backup Systems Deployment & Legacy Point-of-Sales Project Replacements across 30 nationwide

stores.
* Designed & implemented a 1 and 3 Year Information Technology Roadmap, Strategic Plan & Portfolio & Program / Project Prioritization

Matrix, with Budget Forecasts and ROI Business Justification to scale company to 80-100 retail stores over 5 years.
* Enabled and facilitated End User Training on MS Dynamics GP Purchase Order Processing, Financials Triple-Match AP/AR/PO Processes, and

Inventory Control & Logistics.
* Guided and supported year-end financial close and roll-forward baseline and procedures.
* Improved network quality, bandwidth, capacity, reduced costs at Company Headquarters wide-area network (WAN), and many of Store

Network local area networks (LANs) by 30%.
* New Middleware Integration Solution Identified to address scalability limitations and data integrity issues of the existing solution.
* Vendor Management of over 25 vendors spanning many and various services areas.
* Developed Lease vs. Buy Strategy for Enterprise Server Platforms, Desktop Computing, and Retail Outlet Technology.
* Distribution of Invitations Organization Product Configurator Application to all Retail Outlet Locations and across 150 point-of-sale

systems.
* Oversaw Daily Sales, Executive KPI, TY-LY, Market & Product Penetration (Dept / Cat), and Hindsight Reporting, Creation,

Customization, and Consolidation.

MOTOROLA INC., Arlington Heights, Illinois - 1990-2007
Sr. IT Services Account Relationship Manager, 2005-2007
* Held responsibility for $5,000,000 business-to-business customer services management portal.
* Led & oversaw the project team, conceptualization, strategy, market intelligence/analysis, business case development & planning,

financial planning, & executive communications for that portal program.
* Co-managed & directed $12,000,000 portfolio, associated funding/governance/strategies & roadmaps/program & project management,

requirements definition & management, resource management, change/vendor management, architecture, design, implementation, & logistics.
* Held responsibility for portal solution enabling managed & monitoring services customers with capabilities, including dashboards,

SLA/KPI metrics/reporting, network alarms, security events, availability/performance statistics, automated notification alerts, case

management status, asset/inventory management, service contract renewal, knowledge bases, as well as marketing campaigns, to address

$1,200,000,000 services revenue opportunity & new/existing customer/market requirement.
* Oversaw portal solution designed to serve thousands Motorola customers with networks connected to Motorola's network & security

operations & call centers.
* Research and solution determination of an Enterprise Services Portal providing vital information to public wireless carriers,

federal/national/government agencies, industrial, utility, regional, state, & local/municipal mission critical public safety networks.
* Integrated & addressed customer network complexity consisting of technologies including: GSM, GPRS, EDGE, UMTS, CDMA 1X, EV-DO, EV-DV,

HSPA, UMA, PTT, PoC, MSS, IMS, MMSC, SMSC, VoIP, WiMAX, iDEN, two-way radio, Tetra, Dimetra, MotoBridge, MotoMesh, & Enterprise IP

systems/ networks.

Sr. IT Services Architecture Manager, 2003-2005
* Enhancement of carrier network data mining/analysis platform, customer network performance, subscriber location services, marketing, &

forecasting solutions known as "MotoRich & MotoVIP."
* Held responsibility for re-architecting, optimizing, scaling, & enhancing overwhelmed services platform serving China Mobile & other

customer networks, generating terabytes of data per day, as well as millions of dollars in revenue per year.
* Served on sales & services council. Directed services & network management services growth initiative.
* Provided IT expertise to grow service revenue from $1,200,000,000 to $3,000,000,000 in three years. Analyzed existing solutions as

well as performed gap analysis & solutions evaluation.
* Developed solutions roadmap as well as integration & marketing strategies. Determined final/consolidated solution addressing

technologies & market segments.
* Designed & deployed seamless access, serviceability, & manageability solutions. Devised, implemented, & managed North & Latin America

call center's customer network outage access & automation solutions.
* Deployed customer networks solution for troubleshooting, monitoring, proactive response, software distribution, upgrades, & patching

of network technologies & product offerings.
* Directed BT airwave nationwide public safety network audit. Oversaw Astro 25 nationwide scalability as well as deployment technical

auditor.
* Served as a technical subject matter expert for network operations, fault, event, performance, configuration/change control,

redundancy/resiliency, & security management systems analysis for large-scale implementation across Scotland, United Kingdom, & Ireland.
* Partnered with operational support system division as well as services enabling tools & applications. Acted as IT representative,

evolving proprietary solutions from lab to production environment.
* Held responsibility for 23 internal/external engineering application solutions as well as global management & support.
* Directed implementation, operations, services & support of network services & applications management product portfolio.
* Served as IT representative & subject matter expert in architecting next generation J2EE & services oriented architecture network

management platform, enabling networks managed services & portfolio.
* Managed additional service portfolio development, solution creation, marketing, proposal, & customer presentation support.

Sr. IT Services Development Manager, 2000-2003
* Acted as IT services development manager & chief architect/visionary of a security services portfolio.
* Managed & mentored team of 12 IT professionals to provide assistance in portfolio development.
* Produced services scope, strategy, requirements definition, services requirements & development, technical specifications,

tools/solutions, best practices/methodologies, processes/procedures, implementation strategies, & delivery documentation.
* Developed bids & quotes, SOW, MOP, marketing collateral & communications, as well as customer presentations.
* Engaged in customer meetings & contract negotiations. Conducted services product demonstrations, as well as conferences/seminars.
* Oversaw portfolio consisting of comprehensive services to address security inside public carrier cellular, private, & enterprise IP

networks using technologies such as GSM, GPRS, EDGE, UMTS, CDMA 1X, EV-DO, EV-DV, iDEN, PTT, PoC, SoftSwitch, & IMS systems/networks.
* Owned the responsibility for the services portfolio components, including security assessment, vulnerability remediation, security

architecture/design, security policy management, virus detection/containment, risk management, & managed security services.
* Directed services designed to generate new & ongoing revenue. Positioned services portfolio & organization's adoption by the company's

early stage accelerator program with $6,000,000 in seed funding.
* Co-authored & won 2003 S3 security track paper, "Development of Security Services Assessment Service." Co-wrote 2004 GTSS product

security policy with business product architecture team for all technologies.
* Composed a technical paper called "The Deep Dive Implications of IP Vulnerabilities in Mobile Networks." Wrote a technical paper

addressing security architecture, in mobile & converged networks.
* Produced secure design reference architecture for mobile & converged networks.

Sr. IT Section Manager, 1990-2000
* Served as IT manager, chief architect, & technologist responsible for 24 IT professionals. Established & held accountable for two

primary data centers & 30 remote site computer rooms.
* Implemented & managed 32 western hemisphere site wide area networks, with respective layer two & three switching / routing fabric.
* Held responsibility for $6,000,000 IT budget.
* Deployed 170 servers, 450 workstations, & 500 remote terminals. Supported 6,500 person user community.
* Executed $6,000,000 Y2K platform migration.
* Oversaw organization charter providing common desktop & engineering applications hosting operations, management, as well as services &

support.
* Provided IT management & technical services for global cellular account teams as well as systems & field engineering groups for pre-

sales/post-sales & services activities.
* Built & maintained one of world's largest digital geographic information system databases used for radio frequency & wave propagation

studies worth millions of dollars.
* Held responsibility for IT infrastructure operations, system & IP network architecture/design, systems/network management,

security/performance operations management, applications/database management, business continuity, as well as disaster recovery

planning.
* Designed, deployed & managed systems, networks, applications, databases, & related tools for technologies in business product

portfolio, including GSM, GPRS, EDGE, UMTS, CDMA 1X, EV-DO, EV-DV, & iDEN systems/networks.
* Specialized in business product portfolio.

PROFESSIONAL DEVELOPMENT

CompTIA Security+ Training (In Process)
CCNA Training, 2009 (Certification Exam Scheduled)
PMP Training, 2009 (Certification Exam Scheduled)
ITIL Process, Release 2.0, 2007
ITIL & EQUIP-IT/EQUIP-IT Delta Training, 2006, 2007
ITIL Process Improvement, Governance, & Process Asset Library, 2006
ITIL, Change Management Process v2.0, 2007
ClearQuest Risk, Configuration Management, 2007
The Integrity Services Program, 2007
iProtect Security, 2007
CMMI, Process & Procedure Detail, Business Analysis Configuration Procedures, 2006, 2007
ITIL/ITSM, Change Management, 2006
ITIL/ITSM, Service Desk & Incident Management, 2006
CMMI & EQUIP-IT v1.0, v1.2, and v2.0, 2006
Motorola Quality, 2006
Six Sigma Foundations, 2006
Workforce Harassment Prevention, Management Edition, 2005
ADA Act, Manager Responsibilities, 2005
FMLA, Manager Responsibilities, 2005
Service Oriented Architecture (SOA), 2005
Dale Carnegie, 2005
Ethics & Compliance, Motorola Leader Responsibilities, 2004
Performance Management Assessing & Calibrating, 2003
Ethics in Action/EEO, 2002, 2005
Performance Management, Assessment Learning & Dialogue Enrichment, 2002, 2003
CISSP Security, 2002
Found Stone Security, Ultimate Hacking, 2002

AFFILIATIONS

International Association for Management of Technology (IAMOT), 2007-2009
The Information Systems Management Benchmarking Consortium (ISMBC), 1993-2009
Communications Technology Professionals (CTP)

TECHNICAL SKILLS

Recent: Microsoft Great Plains (GP) Dynamics ERP, Integration Manager, Extender, VBA Modifier, E-Connect, Microsoft RMS HQ / Store

Operations / POS, Business Objects, Nodus Technologies, ShipGear, UPS WorldShip, Bartender, MS Active Directory, DNS, DHCP, WatchGuard

III / 2500 & Edge X10e's, HP Pro-Curve Switches, HP ML350 / 750's, SharePoint, SSIS / SSRS / SSAS, Cubes, OLAP / MOLAP / ROLAP, XML, PCI

Compliance.

Software: Solaris Operating Systems, HP-UX, Linux, Suse, RedHat, Windows Server & Workstation, Vista, Exchange, Good Technology,

Foundstone Foundscan, ISS, IIS, Apache, Tomcat, JBoss, Oracle, Informix, MS SQL Server, Clarify, Verity, Niku, OpenText, IBM/Micromuse

NetCool, BMC Patrol, Remedy, ArcSight ESM, Checkpoint, NextNine, Virus Guard Max, NAV, Norton's AV Anti-Virus, McAfee, VMWare, Open

Source, LDAP, IMAP, POP, POP3, MIME, Verisign, Digital Certificates, X.509, PGP, Encryption, Hash Algorithms, Authentication Headers,

PSK, Pre-Shared Key, IKE, DES, Triple DES, 3DES, RSA, SAML, RBAC, ACLs, Authentication, Accounting, Auditing, (AAA), Funk Software,

RADIUS, J2EE, JMS, JMX, JSP, ASP, WSRP, JSR 168, JSR 268, JSR 170, Vignette, BEA AquaLogic & WebLogic, HP-OV, OpenView, Managed Objects,

CompuWare, Tivoli, AdventNet WebNMS, Veritas NetBackup, TCP/IP, ICMP, RCP, UDP, VoIP, SIP, RTP, RTCP, ALG, FTP, SFTP, TFTP, SSL, Secure

Shell, SSH, PERL, Expect, TCL/TK, C Shell, KSH, DNS, NFS, NIS, NIS+, ARP, RARP, BOOTP, DHCP, SNA, SOCKS, STUN, CDP, L2F, L2TP, PPP,

PPTP, STP, VTP, BGP, & OSPF.

Also included EIGRP, IGMP, IGRP, IPv4, IPv6, IPSEC, RIP, SCTP, Diameter, NetBIOS, NTP, NNTP, RTSP, IOS, NHA, SNMP, SNMPv2, SNMPv3, MIB,

ASN1.1, SendMail, JumpStart, Ignite-UX, RDist, RSync, SunGrid, SuperDome, Virtualization, Network Management, Service Level Management,

Performance Management, Optimization, Security Event Information Management, SSO, SiteMinder, Single-Sign On, SunOne Server, Access

Manager, Identity Management, Operational Support Systems, Business Support Systems, RTOS, ATM, MPLS, SONET, CGI, HTML, XHTML, XML,

DHTML, HTTP, SHTTP, PHP, AJAX, RSS, ATOM, WebMethods, WebTrends, WinSock, Web Proxy, Application Proxy, Reverse Proxy, Word, Excel,

Access, FileMaker Pro, PowerPoint, FrontPage, NetMeeting, RDP, UDDI, SOAP, SaaS, IntServ, DiffServ, RSVP, RSVP-TE, RED, WRED, WFQ, CQ,

PQ, E2ENP, NSIS, SS7, X.25, TOM, ETOM, NGOSS, QOS, GOS, SCP, H.323, X.509, 7 Layer OSI MODEL.

Hardware: Sun Microsystems, Dell, HP, Cisco, Juniper, NetScreen, FirePass, NAS, SANs, OMC, HLR, VLR, MMSC, SMSC, VPN, VoIP, Terminal

Servers, IS-41, FDDI, ATM, MPLS, SONET, Routers, Firewalls, IDS, IDP, Session Border Gateway (SBG), Session Border Controller (SBC),

Switches, Hubs, RAID, Cluster, BlueTooth, RFID, SCADA, Wi-Fi, WLAN, WAN, LAN, MAN, PAN, 802.11, 802.16, BS17799, ISO17799, ISO 20000,

ISO 15000, PMBOK.

Technology: 3GPP, 3GPP2, 4G, GSM/GPRS/EDGE/UMTS, CDMA CDMA-2000, 1X, 1X RTT, EV-DO, EV-DV, HSPA, HSPDA, HSPUA, UMA, UWB, PTT/PoC,

SoftSwitch, MSS, IMS, MMSC/SMSC, VoIP, WiMAX, iDEN, Two-way Radio (Astro 25), Tetra, Dimetra, VPN, MSC, HLR, VLR, BTS, BSS, Backhaul,

Transport, MotoBridge, MotoMesh, & Enterprise IP systems & networks, T-1, T-3, E-1, E-3, Fractional T, Switched 56, ISDN, LBS, and GPS.
Daniel E. McGrory, Page 2